Question 1

Where are you located?

Accepted Answer

In the Langford Business Centre in the same building as Rhino Coffee and F45. The entrance is in between these two businesses. I am on the second floor room #6.

Question 2

Is there parking?

Accepted Answer

Yes, here is a picture showing the options for parking. 
 
Blue: Short term parking behind the building for large and small vehicles.

Pink: Underground long term parking for vehicles up to 6"6 in height. Use access road between F45 and neighbouring building.

Street parking is also available.

Question 3

Do you have online booking?

Accepted Answer

Yes! You can find my availability here.

Question 4

Do you offer direct billing?

Accepted Answer

Yes! I gladly offer direct billing to most insurance companies. Here is the full list of accepted insurance companies:

- BPA
- Canada Life 
- Canada Life - PSHCP
- Canadian Construction Workers Union 
- Chambers of Commerce Group Insurance
- CINUP 
- ClaimSecure
- Cowan
- D.A. Townley
- Desjardins
- Empire Life
- First Canadian 
- GMS Carrier 49
- GMS Carrier 50 
- Green Shield 
- GroupHEALTH
- GroupSource
- Industrial Alliance
- Johnson Group Inc. 
- Johnson Inc. 
- LiUNA Local 183
- LiUNA Local 506 
- Manion 
- Manulife
- Maximum Benefit 
- Medavie Blue Cross (VAC, RCMP, CAF)
- Pacific Blue Cross
- Simply Benefits
- Sun Life
- Telus Adjudicare

Question 5

Do I have to talk during my massage?

Accepted Answer

No you don't! I totally understand if you would like to relax and take a nap. However, if you would like to chat that is totally fine too! I will follow your lead.

Question 6

I've never had massage before, what should I expect?

Accepted Answer

When booking your first appointment, you will be asked to fill out an intake form. This form will help to ensure you get a safe, and effective treatment. Each treatment is tailored specifically for your needs. When we enter the treatment room, I will ask you some questions before we begin. Before getting on the table, I will exit the room and you will be asked to undress to your comfort level. I will come back shortly after and begin treatment. Consent and communication will be used throughout to ensure you are feeling comfortable and safe.

Question 7

Should I still come to my appointment if I'm feeling sick?

Accepted Answer

No, please reschedule your appointment if you are feeling sick. There are many practitioners and clients in the clinic, so to reduce spreading sicknesses, please stay home.

Question 8

How do I cancel or reschedule my appointment?

Accepted Answer

To cancel or reschedule your appointment, please go to your accounts page on JaneApp. You are able to cancel and reschedule appointments up to 48 hours before your appointment time. If you are outside of that window, please contact me.

Question 9

Do you work with ICBC or Work Safe BC claims?

Accepted Answer

No, I do not work with ICBC or Work Safe BC claims.

Question 10

I really enjoyed my treatment, can I leave a review somewhere?

Accepted Answer

That is great to hear! You absolutely can on my google business page. Thank you!

Frequently Asked Questions